Reply faster —
but the owner still controls
every message.
AI drafts a reply in 12 seconds · an admin approves it before it sends · the owner sees every line a customer will receive. Not a chatbot that replies for you — an assistant that always asks for your sign-off.
- RESPONSE
- 12s
Time for Mei to draft a reply - Fast reply
- 21×
Within 5 minutes · source HBR - Lost leads
- 30–50%
Slipping away today from slow replies
ATELIER
—— BKK ——
for your approval.
Good leads go quiet in the chat
People reach out ready to book — but by the time someone replies, they have already gone to another clinic. These are the three leaks we see again and again.
Slow to reply while they still want to talk
The admin is mid-treatment, in a meeting, or down to a single phone. A customer asks at noon and hears back by evening — the intent is already gone.
Everyone answers differently
Prices are quoted inconsistently, and the occasional overclaim slips through. The clinic's voice comes down to whoever happens to be replying that day.
The owner can't see where it leaks
Messages get lost in long threads. No one knows how many leads were missed today, how slow the replies were, or whether the prices sent out were on policy.
✱ These are the leaks Re:Booking is built to close — see the figures behind it under Why fast replies win.
Three layers of the reply
Every DM passes through three hands — the machine, the admin, the owner — with no one ever left waiting on anyone.
Mei drafts the reply
A quiet crane reads how the clinic speaks — picking up the prices, the past promotions, the doctor's tone. Then it hands the admin a draft — never sending on its own.
The admin approves
The admin reviews · edits · sends. All from one bench. The system remembers each edit — and the next draft lands closer.
The owner sees every line
A late SLA, a lost lead, an off-policy price — shown as real money. The doctor reads it like opening a ledger, not a dashboard crowded with charts.
“We never wanted the smartest AI — we wanted the one that knows when to stay quiet, and hands the admin a draft as fast as it can.
What's inside
We're honest about what works today and what's on the way — anything marked “coming soon” isn't available yet.
AI drafts the reply
LiveMei drafts a reply from the clinic's prices, promotions, and tone of voice — within seconds.
Approved by a person
LiveEvery message goes through an approval queue — the admin reviews, edits, then sends. Nothing goes out unseen.
Owner’s Ledger
LiveThe owner's ledger — leads, replies, SLA, and what slipped, read like opening the books rather than a clutter of charts.
Audit log
LiveEvery action is recorded — who edited what, who approved when — every message traceable.
PDPA-safe by design
LiveData stays in TH, each clinic's data is isolated (RLS), and personal details are redacted before anything reaches the model.
Medical-claim filter
LiveThe system helps screen out risky phrases such as “cures completely · guaranteed · 100%” before they reach the admin.
Automatic LINE / IG / FB connection
Coming soonPull DMs from LINE OA, Instagram, and Facebook into a single queue — in development.
Mobile app
Coming soonApprove drafts from your phone anywhere, with an alert for every new lead — in development.
Multi-branch reporting
Coming soonCompare SLA and lead volume across branches in one view, for multi-branch clinics — in development.
Automatic insight summaries
Coming soonA short read for the owner on what improved this week, what slipped, and where to adjust — in development.
Appointment integration
Coming soonTurn a conversation into a real booking in the clinic calendar in a few taps — in development.
Brand-tuned tone of voice
Coming soonSet the clinic's tone in finer detail so every draft speaks in one voice — in development.
✱ Features marked “coming soon” aren't available yet — we'll update when they're truly ready.
Why fast replies win
Customers decide while they still want to talk — not two days later. This is the problem Re:Booking solves.
Reply within 5 minutes and you're 21x more likely to close
The faster you reply, the more you talk while the customer is still interested — before they message another clinic.
Most businesses take ~47 hours on average to reply to a DM
Nearly two days to respond. By then, most customers have already decided.
30–50% of clinic leads are lost to slow replies
Every message answered an hour late is a booking that can quietly slip away.
80% of Thais prefer chat as their main channel
Chat is a clinic's real storefront. Speed in the inbox is sales.
✱ Figures are drawn from research and industry sources, not results specific to Re:Booking.
Security is the product
Patient data is not something to take lightly. We're built so a person always makes the call, and every action leaves a record.
A person always approves (human-in-the-loop)
The AI can draft, but it never sends on its own. The admin sends every message — a final gate that doesn't move.
Data stored in-region · isolated per clinic
Stored on Supabase in the Singapore/Thailand region (ap-southeast-1), with each clinic's data isolated by RLS — one clinic can never see another's.
Audit log on every action (Section 39 (PDPA))
It records who edited what, who approved when, and what was sent out — every message reviewable, as evidence in line with PDPA.
PDPA by design · lawyer-reviewed before launch
Personal details are redacted before reaching the model, and the model runs on a tier that doesn't retain or train on our data. Before going live, we'll have a lawyer review the contracts and data flow.
Pricing that's transparent
Start small — scale when you're ready. No setup fee, no lock-in contract.
Pay for what your clinic actually uses
During launch, we tailor a package to each clinic — start small, scale when you're ready. No setup fee, no lock-in contract. A short conversation, and you get a quote that fits you.
- ✓AI-drafted replies + a human approval queue
- ✓Owner's Ledger + an audit log on every action
- ✓Priced by number of branches · team seats · DM volume
Tell us your clinic's size and how many DMs come in per day, and we'll quote a fitting price right away.
→Talk to us · get a quoteFrequently asked questions
01What is Re:Booking?
02So it's a chatbot that replies to customers for us?
03Is patient data secure and PDPA-compliant?
04What does it cost — is there a setup fee or a lock-in contract?
05Can the AI send messages automatically?
06When does it go live?
Let Mei draft for you first
Try it yourself — free, no forms to fill in. Sign in and watch Mei draft a reply right away; you just approve it.